Revenues Visiting & Processing Officer

Job Introduction

The Role

We're looking to recruit a full-time Revenues Visiting & Processing Officer to join Telford & Wrekin Council’s Revenues Service. 

You will visit domestic and commercial properties to verify property and occupancy information, liaise with residents, businesses and property owners, and gather accurate information to support the administration of Council Tax and Business Rates. The role will also include identifying new or unoccupied properties, issuing Completion Notices where appropriate, responding to Revenues-related enquiries and maintaining clear records of visits and follow-up actions.

Working largely on your own initiative, you will help identify areas requiring review, investigate discrepancies and provide recommendations to Revenues Officers. You may also support the billing of Council Tax and Business Rates in accordance with relevant legislation, regulations and Council policies.

Key duties include:

• Visiting domestic and commercial properties across the area.
• Establishing property ownership and occupancy details.
• Liaising confidently with residents, landlords, property owners and businesses.
• Investigating discrepancies and gathering evidence to support Council Tax and Business Rates records.
• Issuing Completion Notices for new properties where appropriate and when demand requires, supporting the Revenues Billing team with day-to-day processing.
• Maintaining accurate records and recommending follow-up action.
• Responding to enquiries and signposting customers to other Council services.
• Working independently and managing your own workload while supporting the wider Revenues team.

Key Requirements

• The post holder should possess 4 GCSE’s, grades A – C, including Mathematics and English Language, or equivalent NVQ or other relevant qualification.
• Knowledge of legislation, regulations, and guidance relating to Council Tax and National Non-Domestic Rates (Business Rates).
• Well-organised, with the ability to manage competing priorities and work effectively in a fast-paced environment.
• Able to work under pressure, meet challenging deadlines, and consistently achieve performance targets.
• Flexible and adaptable in responding to changing priorities and service demands 
• Must hold a full UK driving licence and have access to your own vehicle, as regular daily travel throughout the borough is required.

For further information on the role see the job description and person specification attached. For any further queries, questions or a discussion about the role, please contact either of the following:

David Siviter, Revenues Billing & Support Group Manager. Email: david.siviter@telford.gov.uk, Telephone: 01952 383847 or Amanda Edwards, Revenues Team Leader, Email: Amanda.Edwards@telford.gov.uk, Telephone: 01952 3883886

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

Candidates who have previously applied for this vacancy need not reapply.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.